ISSUES AROUND CAMPUS Something in the unit is broken/not working/pests/rodents in unit — fill out maintenance request form o Employee Services will enter the request that same day o Maintenance fixes the issue as soon as possible Parking permit --email Employee Services Supervisors car make, model, and license plate number o Employee Services will issue a parking permit Questions about rent — see your Housing Contract for part- and full-time operations rates o If you are SCHEDULED under a certain number of hours, you will not be charged rent *this number changes throughout the season, see Employee Services for up-to-date information* Roommate concerns — refer to roommate agreement to solve the problem — if the roommates cannot reach an agreement, email erynkiewicz@sftp.com to arrange a mediation. You are experiencing a situation at work or in amongst your roommates that makes you uncomfortable or may include harassment — speak to an Employee Services representative or supervisor o The Employee Services representative will listen to your story and determine an action plan to help you
TROUBLE WITH ULTIPRO/SIXFLAGS.TEAM UltiPro login not working --fill out UltiPro reset SmartSheet o Employee Services will reset your password and email you as soon as possible o Be sure to write down your password so you do not forget it Questions about logging onto your schedule or contacting your Scheduler --visit https://www.mysfga.com/scheduling.html (password: 2021SFGA) o Do not wait until the last minute to contact your scheduler with issues. It is your responsibility to communicate changes in availability and scheduling discrepancies to your scheduler. o If your labor team does not reply to you within 3 days, a member of Employee Services may be able to serve as a liaison to ensure your labor team helps you. Issues with your timesheet for the day — bring the concern up to your supervisor, who must call the Employee Services office to have the timesheet fixed o Even if you are a supervisor, the person who supervises you must still call the office – you cannot call to authorize a change to your own timesheet
PACKAGES/MAIL CONCERNS You are waiting for a package to arrive --you will receive a badge notification to go to the HR Office when we have your package o Understand that even if your package has been “delivered” to Six Flags Great Adventure, that does not mean it has reached the HR department and we cannot expedite the process You never received a package you ordered — contact the company’s customer service if it has been more than two weeks since your package was marked “delivered” because HR does not have it yet; report your package lost in post and ask for a refund/new item