FAQs

ITEM IN UNIT IS BROKEN/NOT WORKING OR THERE ARE PESTS/RODENTS IN UNIT.

• What do you do? 
  • Fill out maintenance request form here
    • Human Resources will enter the request that same day 
    • Maintenance will fix the issue as soon as possible (may take up to 1 week) 

OBTAINING A PARKING PERMIT

• What do you do?
  • Email [email protected] your car's make, model, and license plate number 
    • Team Six (Human Resources) will issue a parking permit 
  • Parking Permits CAN NOT be swapped between residents and/or vehicles

QUESTIONS REGARDING RENT

• What do you do?
  • See your Housing Contract for part-time and full-time operation rates
  • Rent is NO LONGER based on hours scheduled/worked. Rent is based on a daily rate and you will be charged for everyday that you reside in housing. 
    • If you believe that you cannot afford rent based on hours offered, you will need to submit an appeal to [email protected] for review. Your request will be reviewed by HR Leadership and you will receive a determination within 1 week.
    • Calling out, being late, sick time, time off requests, taking longer breaks than assigned, asking to leave early, etc. still result in rent being charged.
  • All rent and pay questions must be handled immediately - less than a week

 
SITUATIONS BETWEEN ROOMMATES/HOUSEMATES 

• What do you do?
  • If the issue cannot be solved between the parties involved, please speak to an HR Representative in the Team Six Office where an action plan will be determined. Any issues regarding harassment, bullying, discrimination or sexual misconduct must be brought to the attention of the Human Resources team immediately.

 
TROUBLE WITH ULTIPRO/SIXFLAGS.TEAM

• UltiPro login not working?
  • Fill out UltiPro password reset form here.
    • An HR Coordinator will reset your password and email you as soon as possible 
    • Be sure to write down your password so you do not forget it 
• Can't remember how to check your schedule on SixFlags.Team? Need to contact your scheduler?
  • ​Visit the 'Scheduling' page on MySFGA.com here. (password: SFGA2025) 
  • Do not wait until the last minute to contact your scheduler with issues. It is your responsibility to communicate changes in availability and scheduling discrepancies to your scheduler.  
  • If your labor team does not reply to you within 3 days, a member of HR may be able to serve as a liaison to ensure your labor team helps you. 
• Notice an issue with your timesheet for the day?
  • Bring the concern up to your supervisor, who must call the Team Six Office to have the timesheet fixed   
  • Even if you are a supervisor, the person who supervises you must still call the office – you cannot call to authorize a change to your own timesheet.

PACKAGES/MAIL CONCERNS

• My package has been marked as “delivered” to Six Flags Great Adventure. Where is it?
  • Although your package has been delivered to the property by the vendor, it does not mean that it has been placed in our locker system. If you are in need of an orders contents immediately, please plan accordingly when delivering as we cannot expedite the process. 
  • Packages can take anywhere from 1 day - 2 weeks to process through our systems. 

 

• Where do I pick up my packages?
  • Packages can be picked up inside the Welcome Center through our locker system. Once your information has been uploaded to our package system you will be notified via email when a package under your name has been put into the locker. If your packages are too large they will be placed in our overflow room which is also located inside the Welcome center.
• I never received a package I ordered even though it was marked as "delivered".
  • Contact the company’s customer service if it has been more than two weeks since your package was marked “delivered". Please confirm with Human Resources that they do not possess any packages which were delivered to the wrong location or with no name. If you have done this, please report your package as lost in transit and ask for a refund/new item. 
• Where do I pick up my paper mail?
  • Mail can be picked up in the unit specific mail boxes located against the office wall in the Welcome Center. We encourage you to go paperless on all important paperwork, such as bank statements, health summaries, etc. If you are a rehire, please update your unit number on all important mailing services (see above).
  • Please update you address for any accounts you may have at least 1 week before departure from Six Flags. Unfortunately, we cannot store or keep mail/packages past your departure date. 

 

• I have left property, how do I receive my mail/packages?
  • Unfortunately, Six Flags cannot keep/store mail after your departure. It is VERY important to change your address on any important accounts that way your mail can be redirected. If that is not done, all mail will be returned to sender. 

 
CHECK OUT PROCEDURE

• Please complete the housing check out form here at least 48 hours prior to your departure. 
• You will be emailed the check out guidelines upon completion of the form.
• Your unit check out inspection will be assigned after you provide the date and time you are leaving.
• Your housing inspection will be completed within 2 hours of your departure time. There are NO available time slots for checkouts between 7:00pm- 9:00am. We will be communicating your inspection times via email.
• It is important that you give us accurate information so we can check your unit, collect your key and return your housing deposit in a timely manner. If you check out early you will not be eligible for your deposit.
• If you are checking out the night before your departure, and leave ANYTHING in the unit such as food, personal items, or trash - you will be charged through StarRez and will be required to pay this within 1 week. 
• If the unit is not cleaned THOUROUGHLY before your departure, you will be charged a cleaning fee of $50.00.
• If there is standard damage in or around your assigned unit, you will be charged a damage fee of $50.00.
• If there is more than standard damage, you will be charged for the amount of the damage caused. ​